Privacy & Policy

Privacy Policy Of INTERNETWALA


INTERNETWALA are committed to protect our customers’ personal information and/or sensitive personal data and strive to maintain the privacy of your personal information. For your information, “Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual. For the purpose of this policy, sensitive personal data or information has been considered as a part of personal information.

  1. Verify your identity
  2. Complete transactions effectively and bill for products and services
  3. Respond to your request for service or assistance
  4. Perform market analysis, market research, business and operational analysis
  5. Provide, maintain and improve our products and services
  6. Anticipate and resolve issues and concerns with our products and services
  7. Promote and market our products and services which we consider may be of interest to you and may benefit you; and
  8. Ensure adherence to legal and regulatory requirements for prevention and detection of frauds and crimes.

INTERNETWAL Privacy Policy is designed and developed to address the privacy and security of your personal information provided to us. This Privacy Policy describes the personal information which we may collect and provides our approach towards handling or dealing with the same. The policy is designed to make you understand:

  • kinds of personal information that may be collected by us
  • measures taken by us to ensure its privacy and security
  • duration for which when it may be retained by us; and
  • how you may access and control its use


INTERNETWAL and its authorized third parties will collect information pertaining to your identity, demographics, and related evidentiary documentation. For the purposes of this document, a ‘Third Party’ is a service provider who associates with INTERNETWAL and is involved in handling, managing, storing, processing, protecting and transmitting information of INTERNETWAL. This definition also includes all sub-contractors, consultants and/or representatives of the Third party. We may also collect your personal information when you use our services or websites or otherwise interact with us during the course of our relationship. Personal information collected and held by us may include your name, father’s name, mother’s name, spouse’s name, date of birth, current and previous addresses, telephone number, mobile phone number, email address, occupation and information contained in the documents used as proof of identity and proof of address. INTERNETWAL and its authorized third parties collect, store, process following types of Sensitive Personal Information such as password, financial information (details of Bank account, credit card, debit card, or other payment instrument details), physiological information for providing our products, services and for use of our website. We may also hold information related to your utilization of our services which may include your call details, your browsing history on our website, location details and additional information provided by you while using our services. We may keep a log of the activities performed by you on our network and websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes and for analysis of the amiability of various features on our site. This information may be used to provide you with a better experience at our portal along with evidentiary purposes. At any time while you are surfing our site, if you do not wish to share surfing information, you may opt out of receiving the cookies from our site by making appropriate changes to your browser privacy settings. In case you do not provide your information or consent for usage of personal information or later on withdraw your consent for usage of the personal information so collected, INTERNETWALAreserves the right to not provide the services or to withdraw the services for which the said information was sought.


  • Internal Use: As explained in the section “Collection of Personal Information” INTERNETWAL and its employees may utilize some or all available personal information for internal assessments, measures, operations and related activities.
  • Authorized Third Parties: INTERNETWAL may at its discretion employ, contract or include third parties (as defined in section 1: Collection of personal information) external to itself for strategic, tactical and operational purposes. Such agencies though external to City Broadband, will always be entities which are covered by contractual agreements. These agreements in turn include INTERNETWAL guidelines to the management, treatment and secrecy of personal information.
  • We may transfer your personal information or other information collected, stored, processed by us to any other entity or organization located in India or outside India only in case it is necessary for providing services to you or if you have consented (at the time of collection of information) to the same. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide you with better services. While sharing your personal information with third parties, adequate measures shall be taken to ensure that reasonable security practices are followed at the third party.
  • We may obtain your consent for sharing your personal information in several ways, such as in writing, online, through "click-through" agreements; orally, including through interactive voice response; or when your consent is part of the terms and conditions pursuant to which we provide you service. We, however assure you that INTERNETWALA does not disclose your personal information to unaffiliated third parties (parties outside INTERNETWALA corporate network and its Strategic and Business Partners) which could lead to invasion of your privacy.
  • Government Agencies: We may also share your personal information with Government agencies or other authorized law enforcement agencies (LEAs) mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences.

If you wish to opt out of receiving product or service related communication from us, please SMS ‘START DND’ to 1909 (toll free).


  • We adopt reasonable security practices and procedures, in line with international standard, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
  • Our security practices and procedures limit access to personal information on need-only basis. Further, our employees are bound by Code of Conduct and Confidentiality Policies which obligate them to protect the confidentiality of personal information.
  • We take adequate steps to ensure that our third parties adopt reasonable level of security practices and procedures to ensure security of personal information.
  • We may retain your personal information for as long as required to provide you with services or if otherwise required under any law.
  • When we dispose of your personal information, we use reasonable procedures to erase it or render it unreadable (for example, shredding documents and wiping electronic media).
  • Internet Use - We maintain the security of our internet connections, however for reasons outside of our control, security risks may still arise. Any personal information transmitted to us or from our online products or services will therefore be your own risk. However, we will strive to ensure the security of your information. We observe reasonable security measures to protect your personal information against hacking and virus dissemination.


We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach our customer service at …………….. or write to us at support@ internetwala and communicate the change(s) for updating our records. In case of non-compliance with the terms and conditions and privacy policy, INTERNETWALA reserves the right to remove your non-compliant information from its systems. Further, depending on the seriousness of the non-compliance, we may choose to discontinue some or all of the services being provided to you by us.


We are committed to safeguard your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you can contact us at support@ internetwala Alternatively, you may also direct your privacy-related feedback or concerns to the Privacy Grievance Officer whose details are as mentioned below: Name:Mr. A yadav Contact Number:+91…………………….. E-mail Ayadav@ internetwala Working Days:Monday to Friday Working Hours:9:30 am to 6:30 pm We will strive to address your feedback and concerns in a timely and effective manner. INTERNETWAL Areserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to visit our website www. internetwala periodically for contemporary information and changes.

Refund policy

If the subscriber of any plan surrenders the connection, thenThe request for refund will be considered in case of INTERNETWALA inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect. NO REFUND IS APPLICABLE IN ANY OTHER CASES. If refund is applicable then, Plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month. Customer needs to surrender INTERNETWALA CPE in working condition. In case of non-receipt of CPE/CPE in non-working condition the penalty will be applicable. Service tax shall be accounted for against the charges.Refund, if applicable will be processed within 30 working days from the date of cancellation.

Online payment refund policy

Payment made online by clients is only refundable under conditions Payment made by mistake against a wrong account. Payment made by mistake against a wrong plan id Payment error occurred during payment procedure and payment transferred in INTERNETWALA account .To avail refund function an email is to be generated towards Refund, if applicable will be processed within 30 working days from the date of email

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