Carrier

TERMS & CONDITIONS

  1. This service is governed by the provisions of Indian Telegraph Act, 1885, Indian Wireless Telegraphy Act, 1993, and Telecom Regulatory Authority of India Act, 1997 as modified or replaced from time to time.
  2. This service is governed by the provisions of Indian Telegraph Act, 1885, Indian Wireless Telegraphy Act, 1993, and Telecom Regulatory Authority of India Act, 1997 as modified or replaced from time to time.
  3. Any Wi-Fi connectivity deployed by subscriber will be activated only after it is registered for centralized authentication system of INTERNETWALA
  4. As per the regulations of telecom authority, if the mobile number mentioned in this CRF is registered under National Do Not Call (NDNC) registry, you will not receive SMSs from City broadband Private limited. By signing this form you explicitly agree and give your consent to receive SMS communication irrespective of your mobile number registration under NDNC registry. City broadband Private limited or its SMS service provider/partners will not be liable for any legal or monetary expenses arising out of these regulations.
  5. CRF Terms and Condition
  6. a. Provision of service shall include.
    b. Delivery of the subscribed service within the stipulated duration.
    c. Assignment of Internet Protocol (IP) address for accessing the internet.
    d. The IP address provided by the company shall only be used for the purpose it has been provisioned.
  7. T&C mentioned here consists of General Terms & conditions & Product Terms and Conditions along with "Acceptable Use Policy". The signing of Customer Registration Form (CRF) shall make the T&C mentioned herein binding on the subscriber. In case of any inconsistencies in the constituent parts of the Agreement or disputes arising with regard to the interpretation of the terms and conditions contained in the said Agreement, the following order of precedence shall apply: (i) the CRF and the PRODUCT TERMS & CONDITIONS (ii) the SLA, if applicable and (iii) the General Terms and Conditions
  8. CRF Terms and Condition
  9. a. Provision of service shall include.
    b. Delivery of the subscribed service within the stipulated duration.
    c. Assignment of Internet Protocol (IP) address for accessing the internet.
    d. The IP address provided by the company shall only be used for the purpose it has been provisioned.
  10. Use of Service - The subscriber shall use the service in accordance with the Company’s Acceptable Internet
  11. Use Policy (“Acceptable Use Policy”) The Acceptable Use Policy shall mean the current version of the Company’s Acceptable Use Policy provided on its website (As may be changed by the Company from time to time).
  12. All plan charges will be charged in advance.
  13. Fair Usage limit is applicable on all Unlimited Plans; please check City broadband website for updated information on Fair Usage limit.
  14. Contention ratio is applicable on broadband plans; for more details please refer City broadband website.
  15. Customer/Customer Premise Service Equipment (CPE): A Customers may use their own CPEs. However, such CPEs need to be approved by the Company. In case, of such CPEs:
  16. No rental or security deposit/charges will be applicable.
  17. The Company would not be responsible for maintenance of such CPE’s.
  18. When CPE provided by Company for provision of services.
  19. Property in CPE shall always remain vested with the Company and neither the property nor right to use the CPE is transferred to any person in any manner whatsoever. The subscriber to whom the CPE is delivered shall be responsible for safety of and securing any other subscriber as defined in the rate plan towards cost of provision of service so proposed to be provided by the Company.
  20. Manufacturing defects - No Charges to Customer.
  21. Repairs due to damage attributable to Customer - The repair/service charges shall be assessed by the Company and recovered from the Customer accordingly, along with applicable taxes, as additional cost of provision of service by the Company.

Minimum System Requirement/Configuration

  1. PC/Laptops should have minimum
  2. Intel P IV 2 GHz or higher processor
  3. 512 MB RAM
  4. Minimum 2 GB free Hard Disk space at the time of installation
  5. Operating System: Win 2K, Win XP, Win Vista, Win 7 - Ethernet LAN Card/Port (10/100BaseT) with TCP/IP support.
  6. Browser Options: IE 6.0 & above, Mozilla Firefox 3.0 and above, Opera or Google Chrome browser. Customers who have opted for Home Solution can use our service also on smart phones, tablets touch pads (e.g. I pads). These devices should be: Wi-Fi enabled with 802.1X, WPA2 Enterprise security features.
  7. In case subscriber wants to shift to a new location, delivery of connection will be subject to feasibility and shifting charges will be applicable.
  8. Exit Policy: In case the subscriber chooses to discontinue after signing the CRF:
  9. But prior to service being provisioned due to inability of Service Provider/Company to deliver service within standard delivery period, no charges will be levied to the subscriber. (Standard delivery policy is three days from the date of realization of subscription amount paid). In case or cheque payment, service installation shall take 6-10 working days from cheque submission date.
  10. But prior to service being provisioned due to decision of the subscriber, all one-time subscription charges will be applicable.
  11. After service provisioning, all one-time, recurring and other charges will be payable as applicable.
  12. Any refund, if applicable, will be paid to the subscriber within 30 working days from account termination.
  13. Account termination will be done on receipt of CPE by the Company in working condition and settlement of all balance outstanding. Penalty/damages, if applicable, will be deductible from the refund amount

Product Terms & Conditions

  1. Terms and Conditions
  2. No subscription amount to be paid to INTERNETWALA Sales representative, at the time of placing order
  3. Post placing the order the subscriber will receive a call from INTERNETWALA for demo appointment and for verifying personal details - name, address, mobile, email id and tariff plan.
  4. The authorized INTERNETWALA representative will carry INTERNETWALA ID card. Customer can ask CBPL representative for valid government ID like PAN card, driving license to verify his/her identification. INTERNETWALA will not be responsible for any payment made by subscriber to any unauthorized person claiming to be a INTERNETWALA representative.
  5. Service Tax is extra as applicable for government.
  6. All plan charges will be charged in advance.
  7. Service activation will be done within 3 working days from the date of realization of the subscription amount. In case of cheque payment, service installation and activation may take 6-10 working days from cheque submission date. In case service is not activated post realization of subscription amount, kindly contact INTERNETWALA customer Care at……...
  8. Keep your User ID ready when calling INTERNETWALA customer Care.
  9. The non-refundable subscription amount includes the installation charges. After consumption of bundled usage, the subscriber may Switch to any other plan..
  10. Contention Ratio: 1:10 for unlimited corporate plans, 1:20 for Bonus Bandwidth and Unlimited Plans.
  11. Value added services charge, if subscribed, is payable in advance at the time of subscription.
  12. Home Secured Wi-Fi service includes one hotspot instance inside the subscriber's home. This can support an area of approximately 500 sq.ft..
  13. INTERNETWALA Service Bill delivery is done as per the option registered by the subscriber:
  14. E-copy: Only e-bill shall be sent to the registered E-mail ID.
  15. Physical copy: The Physical bill shall be sent to the registered billing address. Additionally, e-bill shall be sent to the registered E-mail ID.
  16. Upload speed will be 25% of applicable download speed or 512 Kbps, whichever is lower.
  17. Usage includes both upload and download of data.
  18. A CAT 5e cable shall be provided if the subscriber needs to connect his PC on the Ethernet interface. Cable laying through casing and capping shall be charged @ Rs.15 per foot. The same is payable directly to the authorized INTERNETWALA installation executive.
  19. Speeds mentioned here are guaranteed up to the ISP node.
  20. All tariffs mentioned here are subject to regulatory approval. INTERNETWALA has the right to modify or withdraw any tariff plan at any point of time.
  21. In case of service discontinuation, the subscriber shall compulsorily return all the devices in working condition. In the event of subscriber not being able to deliver the device to the company, for reasons attributable to their action/account, the devices would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the devices are delivered by the subscriber in non-working condition, the company would charge the subscriber Rs.1500 per device not returned or returned in non-working condition towards penalty/damages for breach of the terms of service. This is applicable for all plans.
  22. If the subscriber of any plan surrenders the connection, then
  23. The request for refund will be considered in case of INTERNETWALA inability to restore the connectivity due to reasons such as site out of service, due to permission issues or other situations with similar effect.
  24. No refund is applicable in any other cases.
  25. If refund is applicable then,
  26. Plan charges corresponding to the number of days/months of use/data transfer shall be payable/deducted from the upfront amount received to determine refund, if any. Full month shall be counted in case the usage is for part of the month.
  27. Customer needs to surrender INTERNETWALA CPE in working condition. In case of non-receipt of CPE/CPE in non-working condition the penalty will be applicable as mentioned above.
  28. Service tax shall be accounted for against the charges stated above.
  29. Refund, if applicable will be processed within 30 working days from the date of cancellation

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